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Laurie Carano

Project Manager | Executive Administrator

Account Manager | Software Specialist

About Me:

Welcome to my resume website! I am a dedicated and skilled project management professional with a proven track record of success. I deliver exceptional results and drive project success by utilizing the following skillsets.

Communication:

As an effective communicator, I possess strong listening skills and am adept at verbal and written communication, allowing me to convey ideas and instructions clearly and effectively. With strong interpersonal skills, I build rapport and foster positive relationships. I value respectful feedback and actively engage in open and constructive communication.


Leadership:

Empathy is at the core of my leadership style, allowing me to understand and address the needs of both clients and team members. I excel in process coordination, planning, and development, ensuring efficient project implementation. Flexibility and adaptability are key attributes that enable me to navigate diverse challenges.


Problem-Solving:

My problem-solving skills encompass thorough analysis, decisive decision-making, and a collaborative approach. Through research and creativity, I develop effective strategies and overcome challenges. I am skilled in solutions development, ensuring project objectives are efficiently completed.


Time Management:

With solid time management skills, I prioritize tasks and allocate resources effectively to meet project deadlines. I optimize productivity and ensure timely completion by employing various project management tools such as Microsoft 365, Google Suite, Wrike, JIRA, Confluence, and Salesforce.

Employment History:

Marketing Project Coordinator

  • Coordinate all projects for the Marketing department and efficiently use project management software (Wrike) to track and communicate all project details from start to finish.
  • Gather project specifications from stakeholders and craft compelling copy for various marketing materials.
  • Collaborate with vendor co-op accounts to secure funding for marketing campaigns.
  • Create email campaigns and collect and analyze campaign data to report findings to the executive team and sales group.
  • Manage content calendars for email campaigns and social media posts.
  • Gather company-wide information and create a presentation deck for an All-Company Meeting the Executive team presents monthly on YouTube.

Software Support and Account Manager at 3E

  • Account Manager to 30 enterprise clients, resolving technical issues for 3E's proprietary material safety data sheet authoring system, 3E Generate, and product notification tool, 3E Notify.
  • Perform meticulous research to pinpoint the nuances of each issue and provide the client with clear instructions on processing the desired results according to regulatory compliance.
  • Collaborate with Engineering, Regulatory, and Product Groups on escalated issues to resolve quickly and advocate for the client.
  • Perform software quality assurance testing on upgrades, ad hoc implementations, and project work orders.

Software Support Engineer II at Tek Experts

  • Provided technical Microsoft Office 365 support to GCC High/DoD customers in a highly secured and confidential environment.
  • Shift leader responsible for case management to ensure the team of engineers met the contract's service level agreements (SLAs).
  • Customer satisfaction (CSATs) and managerial reviews put me in the top 1% of staff.
  • Communicated in-depth technical instructions to customers with varying technical knowledge levels.

Critical Situation Manager at Tek Experts

  • Project manager of, on average, 20 critical incidents daily for Microsoft's Premier Enterprise customers.
  • Gauge the severity of incidents by identifying the impact of software or hardware failure on the customer's business and use appropriate conflict resolution techniques as needed.
  • Serve as a point of escalation for the customer while managing the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated with frequent case progress and resolution, providing a positive customer experience.
  • Maintain documentation for all cases, including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.

Owner/Operator at Noteworthy Virtual Assistant

  • Work experience as a business owner:
    • Met with prospective clients to scope projects, convey administrative solutions, and analyze ideas for their challenges.
    • Participated in networking groups to build relationships with other local business owners and entrepreneurs to market my business.
    • Increased business awareness through social media marketing and content creation.
    • Successfully maintained financial records, including accounts payables, accounts receivables, and tax records.


  • Work experience as a Virtual Assistant:
    • Content creation and social media management.
    • Update clients’ websites.
    • CRM management and reporting.
    • Create documents, forms, thank you cards, business cards, and tracking spreadsheets.
    • Responded to and made phone calls on behalf of the client.
    • Calendar management and appointment setting.

Executive Assistant to the Chief Legal and Compliance Officer at Signet Jewelers Inc

  • Coordinated internal and external meetings, including scheduling, agenda creation, gathering, and creating meeting materials.
  • Organized travel plans, including meeting materials and expense reporting for the executive.
  • Researched and gathered materials for recurring meetings and Board of Directors meetings.
  • Optimized and sustained comprehensive and accurate physical and electronic records for the Legal department.
  • Chaired committees for corporate volunteer charity campaigns, including Relay for Life and the Children's Hospital holiday gift drives.

Education:

General Assembly

Web Development Certificate

valor christian college

Undergraduate Degree Diploma of Arts in Religion

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